Support

Hosting Support Area

[table]

[table_row]

[table_cell_header]Read our documentation[/table_cell_header]

[table_cell_header]Chat to us in real time[/table_cell_header]

[table_cell_header]Submit a helpdesk ticket[/table_cell_header]

[/table_row]

[table_row]

[table_cell]We have guidelines, tutorials and videos to help you with your hosting account[/table_cell]

[table_cell] We’re available 24×7 to assist you with sales, billing and level 1 technical queries[/table_cell]

[table_cell]Our helpdesk is manned 24×7 for sales, billing and all technical queries.[/table_cell][table_row]

[/table_row]

[table_row]

[table_cell][/table_cell]

[table_cell][/table_cell]

 

[table_cell][/table_cell]

[/table_row]

[table_row]

[table_cell][button link=””]More Information[/button][/table_cell]

[table_cell][button link=”https://www.radiummedia.co.uk/whmcs/”]More Information[/button][/table_cell]

[table_cell][button link=”https://www.radiummedia.co.uk/whmcs/”]More Information[/button][/table_cell]

[/table_row]

[/table]

[separator][/separator]

 

Support service

We know that our network, servers and features are only part of the hosting equation. At the core of our mission to deliver a superior customer experience is our team of passionate support professionals, who are committed to exceeding customer expectations at all times with the mission to resolve customer issues in a friendly and empathetic manner.Everyone at Radium Media shares a common desire and commitment to delivering an excellent customer experience. In fact, every member of the senior management team began his/her tenure at Radium Media as a customer service representative.

Pro-Active Customer Support

All Radium Media employees are fully committed towards providing proactive support to the customers. Some of the principles followed by our staff are:

  • Pro activeness in solving problems.
  • Passion for providing the best possible service.
  • Friendliness and politeness always.
  • Hard working to understand customer’s point of view.
  • Working towards customer’s best interests.